Refund & Cancellation Policy

Effective date: 19 September 2026

FunPouch products are digital and may be personalized for a specific recipient or occasion. This policy explains when cancellation, replacement or refund support may be available.

Before activation or delivery

If a paid experience has not been activated, generated, delivered or accessed, contact support promptly. We will review whether cancellation is technically and commercially possible. A request is not automatically approved merely because it was submitted before a planned sharing date.

After activation or delivery

Because personalized digital experiences can be used immediately and cannot be physically returned, refunds are generally not available after activation, generation, delivery or access, except where required by law or where a verified FunPouch technical failure prevents the purchased experience from being supplied.

Technical problems

Report a technical issue with the account email, order or experience reference, device/browser details and a screenshot where possible. We may first offer troubleshooting, correction, restoration, re-delivery, additional access time or a replacement experience. If we cannot provide a reasonable remedy for a verified platform failure, an eligible refund may be considered.

Incorrect information or change of mind

Refunds are generally not available for spelling errors, incorrect names, wrong recipient details, unsupported content supplied by the customer, failure to review the preview, or a change of mind after digital processing has begun.

Duplicate or failed charges

If you believe you were charged more than once, send the transaction references without sharing full card or bank credentials. Failed or pending transactions may be automatically reversed by the bank or payment provider. Approved refunds are returned through the original payment method and timing depends on the provider.

Taxes, currency and processing differences

Refund values may be affected by tax treatment, exchange-rate movement, bank conversion and non-refundable provider charges where legally permitted. Applicable Indian purchases may include 18% GST.

How to request support

Email support@funpouch.com with the subject “Refund or Cancellation Request”. Include your account email, order reference, purchase date, issue description and requested resolution. We may request limited additional information needed to verify the transaction.